Refund policy

Return and Refund Policy

Cozy Feet Store

We want you to be happy with your purchase. If your clogs are not right for you, you may request a return within 14 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return:

You must contact us within 14 days after your order is delivered.
Items must be unworn, unused, and in their original condition.
Items must be returned with their original packaging and any tags, if applicable.
You must provide your order number or other proof of purchase.

Items showing signs of wear, use, damage caused after delivery, or alterations may not be accepted for return.

Sale items follow the same return eligibility rules as regular-priced items.

How to Request a Return

Before sending anything back, contact us at info@cozyfeetstore.com with your order number and reason for the return.

If your return is approved, we will provide return instructions and the return shipping address. Please do not send items to us without first requesting a return.

Return Shipping

For returns due to a change of mind, an incorrect size ordered, or a preference for a different style, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and keeping your shipping receipt. Cozy Feet Store is not responsible for return packages lost or damaged in transit before they reach us.

If you receive a defective, damaged, or incorrect item, please contact us so we can review the issue and arrange an appropriate resolution. We will cover reasonable return shipping costs when a return is required because of our error or a confirmed product defect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly at info@cozyfeetstore.com

Include your order number, a description of the issue, and clear photographs if possible. We will review the information and explain the available resolution.

Exchanges

If you need a different size, color, or design, contact us within the 14-day return window. Exchanges are subject to product availability and the return eligibility conditions above.

If a direct exchange is not available, you may return an eligible item and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days of approval. Your bank or payment provider may need additional time to post the refund.

Original shipping charges are not refunded for ordinary returns unless required by law. If you paid for your own return shipping, that cost is not reimbursed for ordinary returns.

If more than 15 business days have passed since we approved your refund, please contact us at info@cozyfeetstore.com

United States Orders

This policy is intended for orders shipped within the United States. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.